Refund & Warranty Policies

APPLIES FOR IN STORE PURCHASES ONLY

RETURN POLICY

  • Original cash register receipt or your online order number must be presented
  • Dates are based on the register receipt or the order confirmation / payment confirmed date for online orders
  • REFUNDS
  • for hard goods and plants returned within 7 days
  • Product must be presented in original purchase condition including packaging and all items originally included by the manufacturer or Terra (manuals, accessories, gifts with purchase, bonus and included items)
  • CREDIT NOTES
    Hard Goods & Tropicals
  • can be returned up to 30 days from original date of purchase
  • Product must be presented in original purchase condition including packaging and all items originally included by the manufacturer or Terra (manuals, accessories, gifts with purchase, bonus and included items)
    Nursery product (trees, shrubs, evergreens and vines)
  • warranted up to 1 year from original date of purchase
  • plants must be presented
    Roses, perennials and ground covers
  • warranted up to Dec 31 in the year of original date of purchase
  • plants must be presented
    Hardy outdoor pond fish
  • warranted for the life of the fish with a one-time only replacement
  • fish must be presented along with original register receipt
  • EXCHANGES
  • for hard goods and plants if done within 7 days
  • Product must be presented in original purchase condition including packaging and all items originally included by the manufacturer or Terra (manuals, accessories, gifts with purchase, bonus and included items)
  • can be exchanged for the same product, a lesser cost product with a refund for the difference, or a credit note if outside of the 7 days from original purchase date or from the order confirmation / payment confirmed date for online orders
  • if exchanged for a higher priced item, there will be a charge for the difference
  • There’s no returns or exchanges for products marked Final Sale
    ** There’s no warranty coverage for goods purchased under the Landscaper’s discount program
    *** Terms and conditions are subject to change without notice
    August 2021

PRICE GUARANTEE – If the regular price of an item is reduced within 7 days of your original purchase a credit note will be issued for the difference upon presentation of the product and original receipt

PESTICIDE PURCHASE DISCLAIMER – ATTENTION
If you have purchased a controlled sale (Class 7) pesticide certain uses of this domestic product are not allowed under Ontario’s Cosmetic Pesticides Ban.

For more information visit: http://www.ontario.ca/environment-and-energy/pesticides-home-lawns-and-gardens
or call – 1-800-565-4923 – 416-325-4000

APPLIES TO ONLINE PURCHASES ONLY:

For all returns or exchanges please contact your local Terra location by email and be sure to include your full name, order #, and return or exchange request details.